Shipping Policy

Last updated: July 20, 2025

This Shipping Policy explains order processing, shipping, tracking and delivery-related procedures for purchases made through Movexaexo.

Company Information

Store / Brand: Movexaexo
Website:
Operated By:
Email:
Phone:
Registered Business Address:

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and applicable holidays.

Processing time is separate from carrier transit time.

Shipping Rates & Delivery Estimates

Available shipping methods, shipping charges and estimated delivery timeframes are displayed during checkout where available.

Delivery estimates are provided for convenience and are not guaranteed arrival dates.

Shipping Destinations

Shipping availability depends on the destination options displayed during checkout.

International Orders

International shipments may require additional transportation and customs-processing time.

Transit times may be affected by destination, customs procedures, carrier networks, weather, seasonal demand and other circumstances outside reasonable control.

Duties, Taxes & Import Charges

International orders may be subject to duties, taxes, customs charges, brokerage fees or similar charges imposed by the destination country or region.

Unless clearly stated otherwise during checkout, such charges are the customer's responsibility.

Tracking Information

Tracking information may take approximately 24–48 hours to begin updating after the carrier receives or scans the shipment.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing shipping information before submitting an order.

If an address error is identified after ordering, a correction should be requested as soon as possible.

Address changes cannot be guaranteed after fulfillment has started.

Split Shipments

Some orders may be shipped in more than one parcel where products are fulfilled separately.

Delivery Delays

Weather, customs, carrier disruption, transportation problems, seasonal demand and other events outside reasonable control may delay delivery.

Lost, Damaged or Incorrect Deliveries

If an item arrives damaged, defective or incorrect, contact customer support within 7 days of delivery.

Please retain relevant packaging and provide photographs or videos where requested.

Parcel Marked Delivered but Not Received

If tracking shows delivered but the parcel cannot be located, first check the delivery area, mailbox, household members, neighbors where appropriate, building staff and the relevant carrier.

Returns & Refunds

Eligible products may be returned within 60 days of delivery, subject to the conditions stated in the Return & Refund Policy.

Approved refunds generally require approximately 5–10 business days after processing to appear.

Wearable & Support Products

Customers should review size guides and fit information carefully before ordering wearable support, compression, movement or recovery-oriented products.

Shipping Questions

Shipping-related questions may be submitted using the customer-contact information displayed by Movexaexo.