Shipping Policy

Last updated: July 20, 2025

This Shipping Policy applies to orders placed through Movexaexo.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and applicable holidays.

Shipping Rates & Delivery Estimates

Available shipping methods, shipping charges and estimated delivery timeframes are displayed during checkout where available.

Delivery estimates are not guaranteed arrival dates.

Shipping Destinations

Shipping availability depends on the destination options displayed during checkout.

International Orders

International shipments may be affected by customs processing, carrier networks, weather and other transportation conditions.

Duties, Taxes & Import Charges

Unless checkout states otherwise, destination duties, taxes, customs fees or similar import charges are the customer's responsibility.

Tracking Information

Tracking may take approximately 24–48 hours to begin updating after carrier scanning.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing shipping details before submitting an order. Address changes cannot be guaranteed after fulfillment begins.

Split Shipments

Some orders may be delivered in multiple parcels where products are fulfilled separately.

Delivery Delays

Carrier disruption, customs, weather, transportation conditions and other circumstances outside reasonable control may delay delivery.

Damaged, Defective or Incorrect Deliveries

Please contact Movexaexo within 7 days of delivery if an item arrives damaged, defective or incorrect.

Parcel Marked Delivered but Not Received

Check the delivery area, household members, neighbors where appropriate, building staff and the relevant carrier before contacting us.

Returns & Refunds

Eligible products may be returned within 60 days of delivery, subject to our Return & Refund Policy.

Wearable & Support Products

Please review applicable sizing and fit information before ordering wearable, support or compression products.

Shipping Questions

Email service@movexaexo.com or call (852) 2217 9977.

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