FAQ
Frequently Asked Questions
Movexaexo is a brand operated by KING TIMYEE (HOLDINGS) LIMITED. Customer inquiries may be sent to service@movexaexo.com or made by phone at (852) 2217 9977.
Orders & Delivery
How long does order processing take?
Orders are generally processed within 1–3 business days.
When will tracking begin updating?
Tracking may take approximately 24–48 hours to begin updating after carrier scanning.
Are delivery dates guaranteed?
No. Delivery timeframes are estimates and may be affected by carrier conditions.
Returns & Refunds
How long do I have to return an eligible item?
Eligible products may be returned within 60 days of delivery.
What if an item arrives damaged, defective or incorrect?
Please contact us within 7 days of delivery.
How long does a refund take?
Approved refunds generally take 5–10 business days after processing to appear.
Do you offer direct exchanges?
We currently do not offer direct exchanges.
Fit, Sizing & Product Use
How do I choose the correct size?
Review the product-specific size guide and measurement instructions before ordering.
Can fit and comfort vary?
Yes. Fit, compression and comfort may vary depending on body measurements, adjustment and activity.
Are Movexaexo products medical treatments?
Unless expressly stated otherwise, our products are intended for general fitness, movement, support or recovery-oriented use and are not substitutes for professional medical treatment.